Shipment

Shipping

We ship to Germany, to all EU countries and to Switzerland, with DHL. In Germany, you can also have your order delivered to a DHL Packstation or a post office.

Shipping costs

  • Standard shipping: €2.99 per order – free from 2 items.
  • Priority shipping: €4.99 per order – priority processing and a faster shipping product.
  • The shipping costs apply equally to Germany, the EU and Switzerland and are shown to you before you submit your order.
  • Switzerland: prices and shipping costs are shown to you in Swiss francs, converted at the current exchange rate; the amount shown at checkout applies.
  • Switzerland: customs duties, import VAT and carrier fees are not included in the price and are charged by the carrier.

Delivery times

  • Dispatch: on working days, we hand your order over to DHL within 24 hours of receipt of payment; with priority shipping, it is processed with priority and sent with a faster shipping product.
  • Delivery to Germany: usually 1–3 working days after dispatch, so 1–4 working days in total after receipt of payment.
  • Delivery to Austria: usually 2–3 working days after dispatch, so 3–4 working days in total after receipt of payment.
  • Delivery to the rest of the EU: 2–9 working days after dispatch with standard shipping, 2–7 with priority shipping, so 3–10 or 3–8 working days in total after receipt of payment.
  • Delivery to Switzerland: 2–4 working days after dispatch with standard shipping, 2–3 with priority shipping, plus customs clearance; so 3–5 or 3–4 working days in total after receipt of payment.
  • Pre-orders: the shipping date stated on the product page applies. If an order contains items with different delivery times, we ship everything together as soon as all items are available.

Working days are Monday to Friday, excluding public holidays in Hesse. As soon as your order is on its way, you will receive a shipping confirmation with tracking.

Order and address

After your purchase, you will receive an order confirmation by email; if necessary, check your spam folder. Changes to the order or the delivery address are only possible until dispatch; please write to us immediately at welcome@appskins.eu. Please check your address before submitting your order: if a parcel cannot be delivered because of an incorrect or incomplete address, we will send it again once it has been returned to us; in this case, you bear the cost of the repeated standard shipping (€2.99) if you are responsible for the incorrect information.

Returns and withdrawal

You can withdraw from any order within 30 days of receiving the goods without giving any reason. This is the quickest way:

  • Declare your withdrawal: online via our withdrawal function at https://appskins.eu/en/pages/vertrag-widerrufen (you will immediately receive an acknowledgement of receipt by email) or informally by email to welcome@appskins.eu.
  • Return the goods: within 14 days of your withdrawal, with sufficient postage, to AppSkins, Alfred-Nobel-Straße 12, 68519 Viernheim, Germany. Please enclose the invoice or a note with your order number. We cannot accept parcels sent without postage; you bear the cost of the return.
  • Refund: we refund all payments, including the cost of standard shipping, within 14 days of receiving your withdrawal via the original payment method; we may withhold the refund until we have received the goods or you have provided proof that you have sent them. Depending on the payment provider, it may take 1–3 working days until the amount is visible to you.

Please note: a protective film that has already been applied to a device cannot be reused. You can still withdraw in that case, but you may have to pay compensation for the loss of value up to the purchase price of this item. If you withdraw from only part of an order to which a quantity discount applied, the refund is based on the discount level for the items you keep (§ 3(4) of our General Terms and Conditions); you keep the free standard shipping. The full withdrawal policy with the model withdrawal form can be found at https://appskins.eu/en/policies/refund-policy.

Defects and guarantee

If an item is defective, the statutory warranty of two years from delivery applies, free of charge for you, including the shipping costs for repair or replacement. Simply contact us at welcome@appskins.eu with your order number and a photo. In addition, there are voluntary guarantees for our films: the installation guarantee and, for Crystal Advanced products, the performance guarantee. All conditions can be found at https://appskins.eu/en/pages/garantie.

Contact

AppSkins, Daniel Mahfouz, Alfred-Nobel-Straße 12, 68519 Viernheim, Germany · welcome@appskins.eu · +49 6204 9809513 (Monday to Friday during normal business hours)